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Report a lost or stolen card 

Contact us immediately if:

  • Your card is lost or stolen.
  • Your card is retained by an ATM.
  • You notice unauthorized activity on your account.

To report a problem with your Member Card® debit card, call:

1.877.378.8728 (Toll-free, 24 hours a day in Canada and the continental U.S.)

1.780.496.2000 (Outside Canada and the continental U.S.)

To report a problem with your Chequewise® Mastercard®, call:

1.800.567.8111 (Toll-free, 24 hours a day in Canada and the continental U.S.)

1.306.566.1276 (Collect, outside Canada and continental U.S.)

To report a problem with your Mastercard® credit card, call:

Servus Mastercard® (issued by Servus)

1.844.334.3808
(Toll-free, 24 hours a day in Canada and the continental U.S.)

1.780.638.8199
(Collect, outside Canada and continental U.S.)

Servus Mastercard
Mastercard® (issued by CUETS Financial)

1.800.567.8111
(Toll-free, 24 hours a day in Canada and the continental U.S.)

1.306.566.1276
(Collect, outside Canada and continental U.S.)

CUETS Financial Mastercard

If you applied for your Mastercard before October 14, 2017, you have a CUETS Financial Mastercard credit card. If you applied after that date then you have a Servus Mastercard.