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Terms of use


These Terms of Use govern your use of the Samsung Pay service to make a payment with an eligible Servus Credit Union Member Card® ("card") on any Samsung device that supports the use of Samsung Pay ("device"). Samsung Pay is a mobile application and includes related services provided through Samsung Electronics Canada Inc. for a device that enables you to store credentials that contain card information in the device and that securely transmits such credentials to a merchant in order for you to initiate a payment transaction.

Read these Terms of Use carefully. These Terms of Use are a legal agreement between you and us. If you add, activate or use your card for use of Samsung Pay, it means that you accept and agree to these Terms of Use. In these Terms of Use, "you" and "your" means each Servus Credit Union member who has been issued a Servus Credit Union card. "We", "us", and "our" mean Servus Credit Union.

Other Documents and Agreements

These Terms of Use are in addition to, and supplement, all other agreements between Servus Credit Union and the Member regarding Servus Credit Union's products and services. If there is any conflict or inconsistency between these Terms of Use and the other agreements, then these Terms of Use will take priority and govern with respect to the Samsung Pay service.

You understand that your use of Samsung Pay will also be subject to agreements or terms of use with Samsung Electronics Canada Inc. and other third parties (such as your wireless carrier and the websites and services of other third parties integrated into Samsung Pay).

Use of Cards in Samsung Pay

If you want to add a card to Samsung Pay, you must follow the procedures adopted by Samsung, any instructions provided by us, and any further procedures Samsung or we adopt. You understand that we may not add a card to Samsung Pay if we cannot verify the card, if your account is not in good standing, if we suspect that there may be fraud associated with your card or for any other reason we determine at our sole discretion. Samsung Pay allows you to make purchases using your card wherever Samsung Pay is accepted. Samsung Pay may not be accepted at all places where your card is accepted.

Removal, Blocking or Suspension of Card

We may not permit the addition of a card to Samsung Pay, or we may remove, suspend or cancel your access to Samsung Pay at any time, if we cannot verify the card, if we suspect that there may be fraud associated with the use of the card, if your account is not in good standing, if applicable laws change, or for any other reason we determine at our sole discretion.

You may suspend, delete or reactivate a card from Samsung Pay by following Samsung's procedures for suspension, deletion or reactivation. In certain circumstances, your card may be suspended or removed from Samsung Pay by Samsung.

Maximum Dollar Limit

Payment networks, merchants or we may establish transaction limits from time to time in their or our discretion. As a result, you may be unable to use Samsung Pay to complete a transaction that exceeds these limits.

Applicable Fees

We do not charge you any fees for adding a card to Samsung Pay. Consult our financial service fees page for any applicable fees or other charges associated with your card.

Your mobile service carrier or provider, Samsung or other third parties may charge you service fees in connection with your use of your device or Samsung Pay.


You must contact us immediately if your card is lost or stolen, if your device is lost or stolen, or if your card account is compromised. If you get a new device, you must delete all of your card and other personal information from your prior device.

You are required to contact us immediately if there are errors or if you suspect fraud with your card. We will resolve any potential error or fraudulent purchase in accordance with the applicable account agreement.

You agree to protect and keep confidential your Samsung passwords (including your fingerprint image(s) for Touch ID, or your face or iris image, if applicable). If you share these credentials with others, they may be able to access Samsung Pay and make purchases with your card or obtain your personal information.

Before using Samsung Pay ensure that only your credentials are registered on your device as these will then be considered authorized to make transactions related to your card. If the credentials of another person are used to unlock your device or make transactions, these transactions will be deemed to be authorized by you.

You are prohibited from using Samsung Pay on a device that you know or have reason to believe has had its security or integrity compromised (e.g. where the device has been "rooted" or had its security mechanisms bypassed).

If you lose the device or if it is stolen, you can lock Samsung Pay and delete the data from the Samsung Pay service via Samsung's Find My Mobile™ service to prevent use of Samsung Pay by others.

Samsung is responsible for the security of information provided to Samsung or stored in Samsung Pay.

Liability for Loss

You are solely responsible for all account transactions made using your card processed through Samsung Pay. You are responsible for the completeness and accuracy of the account information you enter into Samsung Pay. Only the individual member whose name is associated with the card should add the card to Samsung Pay.


You consent to the collection, use and disclosure of your personal information from time to time as provided in our privacy policy. We may share with or receive from Samsung such information as may reasonably be necessary to determine your eligibility for, enrollment in and use of Samsung Pay and any Samsung Pay features you may select (for example, your name and details such as card number and expiry date).

Samsung may aggregate your information or make it anonymous for the purposes set out in its privacy policy or terms of use. To help protect you and us from error and criminal activities, we and Samsung may share information reasonably required for such purposes as fraud detection and prevention (for example, informing Samsung if you notify us of a lost or stolen device).


You agree to receive communications from us, including emails to the email address or text message to the mobile number you have provided in connection with your card account. These communications will relate to your use of your card(s) in Samsung Pay. You agree to update your contact information when it changes by contacting us. You may also contact us if you wish to withdraw your consent to receive these communications, but doing so may result in your inability to continue to use your card(s) in Samsung Pay.

No Warranty and Exclusion of Liability

For the purpose of this Section, "Credit Union" means Servus Credit Union Ltd. and its agents, contractors, and service providers, and each of their respective subsidiaries. The provisions set out in this section shall survive termination of these Terms of Use.

Samsung Pay service is provided by Samsung, and Credit Union is not responsible for its use or function. You acknowledge and agree that Credit Union makes no representations, warranties or conditions relating to Samsung Pay of any kind, and in particular, Credit Union does not warrant: (a) the operability or functionality of Samsung Pay or that Samsung Pay will be available to complete a transaction; (b) that any particular merchant will be a participating merchant at which Samsung Pay is available; (c) that Samsung Pay will meet your requirements or that the operation of Samsung Pay will be uninterrupted or error-free; and (d) the availability of or operability of any wireless networks.

Credit Union will have no liability whatever in relation to Samsung Pay, including without limitation in relation to the sale, distribution or use thereof, or the performance or non-performance of Samsung Pay, or any loss, injury or inconvenience you suffer. You may want to consider keeping your physical card with you to use in the event you cannot make Samsung Pay transactions.

Changes to the Terms of Use

We may change these Terms of Use or the agreements associated with the use of your card with Samsung Pay. You agree to any changes to these Terms of Use or agreement(s) associated with the use of your card or account by your continued use of your card with Samsung Pay. If you do not accept the revised Terms of Use or agreement(s), you must delete your card from Samsung Pay.

Contacting Us

You may contact us about anything concerning your card or these Terms of Use by any of the preferred methods on our contact page.

If you have any questions or complaints about, or disputes with, Samsung Pay, contact Samsung.

® Member Card is a registered certification mark owned by Canadian Credit Union Association, used under license.

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