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FAQs

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General

Is Apple Pay available for both personal and business members of Servus Credit Union?

Apple Pay is available to Servus members with a personal account who have Servus Credit Union Member Card® and to any member with a Servus Mastercard®.

Which iOS devices can I use with Apple Pay?

Apple Pay is supported on all iPhone models going back to the iPhone 6 and 6 Plus, Apple Watch Series 2 and any Apple Watch paired with iPhone 5 or later. For a complete list of compatible devices, please visit Apple Support.

Can I use Apple Pay to pay for online purchases?

The ability to use Apple Pay to pay online is available with your Servus Mastercard. Currently, you can only use your Servus Member Card to pay online with select merchants.

How do I make my Servus card my default card in Apple Pay?

The first card you added to Apple Pay will automatically be set as your default card. You can change your default card in one of two ways:

  1. Open the Wallet app, press and hold your Servus Member Card or Servus Mastercard and drag it to the front
  2. Open Settings and select Wallet & Apple Pay. Under Transaction Defaults, select Default Card, then choose your Servus Member Card or Servus Mastercard

What else do I need to do to set myself up?

You will be required to verify your identity when adding your card to Apple Pay.

  • For your Servus Member Card you can do this via the Servus mobile banking app or by calling us at 1.877.378.8728. The prompts you follow for adding your card will direct you.
  • For your Servus Mastercard you can do this by calling the phone number provided by the prompts from your Apple Wallet. If you have an email account associated with your card, you will be given the option to verify your identity via email.

Can I add a second account or card to Apple Pay?

Yes, you can have up to 12 cards in the Wallet app, depending on your device. See Apple Support for details.

How many devices can I add my card(s) to?

You can add your Servus Member Card or Servus Mastercard to the Wallet app on any number of Apple devices.

How will I be notified of changes or updates to my Apple Pay cards?

You will be notified when you set up a card with Apple Pay and if you remove a card from Apple Pay.

  • For your Servus Member Card you will be notified via secure messaging in online banking or by letter.
  • For your Servus Mastercard you will be notified via letter.

What are the terms & conditions of my Servus Member Card in Apple Pay?

Apple Pay is governed in accordance with the terms and conditions that you accepted when you added your card to Apple Pay. These are available for view at any time within the Wallet app. Simply press the small (i) button in the bottom right corner of your Servus Member Card, and scroll down to find the Terms and Conditions. You can also view them on our Apple Pay Terms and Conditions page.

Why am I being asked to call Servus Credit Union?

Servus treats the protection of your financial information very seriously. If you're asked to call us as part of the card activation process, it's because we need to verify your card to protect you from fraud.

Using Apple Pay

Where can I pay with Apple Pay?

You can use your Servus Member Card or Servus Mastercard with Apple Pay anywhere you see these three symbols.

Apple Pay symbol
Card tap
Interac Flash

 

Will I have to sign a receipt or enter a PIN when paying with Apple Pay?

No, Apple Pay purchases are verified using Touch ID or passcode.

Is there a maximum dollar amount for a purchase?

Apple Pay doesn't limit transaction amounts but individual retailers may. In Alberta, it's common to see limits of $100 per transaction.

Am I subject to a daily spending limit?

There is a daily spending limit attached to your Servus Member Card. This helps protect you from loss due to unauthorized use of your card. Any withdrawals you make from your account using your Servus Member Card will count toward this limit. This includes purchases at retail locations, ATM transactions and now Apple Pay.

There is no daily limit attached to your Servus Mastercard. You can spend up to the credit card's available balance.

Is there a cost to using Apple Pay?

No, Apple Pay is free to use. However, each Apple Pay payment will count as a transaction on your account. If you pay transaction fees on your account or you exceed the monthly transaction limit you could pay a fee for your Apple Pay transactions. Please contact Servus at 1.877.378.8728 anytime to discuss the right account package for you.

How do I know when a purchase is complete?

If you’re using an iPhone a vibration will confirm your payment information has been sent. For an Apple Watch a tap and a beep will confirm your payment. Apple Pay transactions will show a tick mark with a “Done” message whether the transaction is successful or declined.

Does Apple Pay work internationally?

Apple Pay using your Servus Mastercard works wherever Mastercard is accepted in Canada and internationally.

Apple Pay using your Servus Member Card works wherever Interac® Flash is accepted. Currently, Interac Flash is only accepted in Canada.

How do I view recent Apple Pay transactions?

To view your most recent Apple Pay transactions, open the Wallet app and select the card you want to view the transactions for. You can see all of your transactions in online or mobile banking by selecting the account tied to the card used for the transactions. You will also see your Apple Pay transactions on your monthly banking or Mastercard statement.

Will I get a notification on my phone for a declined transaction?

Yes, you will get notifications for both declined and successful transactions. This may show as a tick mark or 'done' message on your phone, even if the purchase was declined. Check your account records for your current balance and transaction status.

Why does the transaction history on my iPhone not include purchases made with my Watch?

Your phone displays transactions performed only with that device, since the virtual “card number” on your watch is different than the “card number” on your phone. This security feature helps us to manage situations when a device (either the watch or the phone) is lost, stolen or upgraded.

How do I get a refund?

Refunds are initiated by the retailer at the payment terminal following the same process as a purchase with Apple Pay, with one exception. The cashier may ask you for the last four digits of your Device Account Number. To find the last four digits of your Device Account Number for your card, tap the (i) button on your card in the Wallet app to view the back of your card.

When you return a purchase made with Apple Pay you will receive a refund to your account. Successful refunds will be processed immediately.

Is there an easy way to pay with another card?

Yes, to pay with another card open the Wallet app and select that card before making your purchase. You can also change your default card to the one you use most often.

How do I stop using Apple Pay?

Having a card with Apple Pay does not block you from making purchases using your physical card. You always have the option remove your card from the Wallet app.

How do I remove a card from the Wallet app?

To remove a card from the Wallet app on an iPhone:

  1. Open your Wallet app and select the card you would like to remove
  2. Touch the information button in the bottom right corner (underneath recent transactions)
  3. Select Remove Card

To remove a card from an Apple Watch:

  1. Open the Apple Watch app and select My Watch
  2. Tap on Passbook & Apple Pay
  3. Select the card you would like to remove and tap Remove Card

Will removing my card deactivate my plastic card?

No, removing your card from the Wallet app will only deactivate the card from being used for Apple Pay. It will have no effect on your plastic card.

Troubleshooting

What should I do if Apple Pay is not working with the payment terminal?

Apple Pay should work at all retailers that accept Interac Flash and Mastercard. Depending on the location of the signal from the phone and the case you are using, you may need to either remove the case or re-position your phone on the payment terminal. Payment terminals also vary from store to store so what works at one may not work at another. If you have trouble, ask the retailer if they accept Interac® or Mastercard on Apple Pay.

Do I need network access to make a purchase?

No. Your phone (powered and unlocked) has everything you need to complete a purchase at a retailer, whether or not you have network access at that time. As with card purchases, you may not be able to complete a purchase if the retailer’s payment terminal is offline or unavailable.

You will need network access to receive transaction notifications from Apple.

I’m having trouble with Apple Pay. Who do I contact?

If you are having trouble using Apple Pay, please call us at 1.877.378.8728 (for Servus Member Card) or 1.888.334.3808 (for Servus Mastercard). We'll be happy to answer your questions.

Will the case on my phone interfere with making purchases?

The Apple Pay signal is a magnetic field created by a small antenna, which interacts with a similar antenna on the payment terminal. The case on your phone, depending on its thickness and material, could interfere with this signal.

If you have trouble using Apple Pay, try re-positioning your phone on the terminal and waiting up to a few seconds for the devices to communicate with one another. For some thicker phone cases, you may need to remove the case to complete a purchase.

Security

How is Apple Pay secured?

Each Apple Pay transaction requires your authorization through Touch ID or a passcode. Your card number is not shared with the merchant nor saved on your device; a secure token is used instead to complete the purchase.

Is additional information being collected from me when I use Apple Pay?

Apple Pay does not capture any transaction information that can be tied back to you. If you have location services turned on, the location of your device and the approximate date and time of the transaction may be sent anonymously to Apple. View our Apple Pay terms and conditions for more information.

What is NFC?

NFC stands for Near Field Communication, which is a contactless proximity technology. NFC uses the same technical standards as plastic cards (such as Interac® Flash or Mastercard PayPass), which allows you to tap your card to complete transactions. It is known for short range, secure transmission, with a maximum distance of less than 5-10 cm. In practice, phones need to be held very near to device readers for a few seconds to complete a transaction.

How does the technology work?

When you register a card with Apple Pay, the card is assigned a digital identification number, which is encrypted and verified by Apple and Interac – and protects your payment information.

How am I protected against fraud?

Each Apple Pay transaction requires your authorization through Touch ID or a passcode. Your card number is not shared with the merchant nor saved on your device.

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